Atlas — Support

Personal health tracking. English and Spanish.

Email us
info@top1solutions.com
We answer within two business days.

Managing your subscription

Atlas Premium is billed through your Apple ID, not by us. To see, change or cancel it, open Settings on your iPhone, tap your name, then Subscriptions. Cancelling there stops the renewal and you keep access until the period you have paid for ends.

If you cancel during the free trial, you are not charged.

Restoring a purchase

New phone, or reinstalled the app? Open any Premium feature and tap Restore purchases on the screen that appears. Use the same Apple ID you subscribed with.

Deleting your account

In the app: More → Settings → Delete account. This removes your record, not just your login — doses, weight, meals, side effects, lab uploads and their files, scans and coach conversations. Report links you had shared are revoked. Some records may be kept where the law requires it, such as billing records.

Deleting your account does not cancel an App Store subscription. Cancel that separately, in Settings, as above.

What Atlas is not

Atlas is not a medical device. It does not diagnose, does not screen for disease, and is not intended to inform any decision about your health or treatment. The AI Health Scan gives educational estimates from a camera signal, not measurements — we make no accuracy claim. Talk to your clinician.

Our method and validation status: VitalScan — method and validation status.

Privacy and terms